FAQ's

AllThatLuxury

FAQ's

  • Please note that any purchase you make may be posted on our multiple social media platforms, whether it be a personal image or not. We love to share the many orders we receive to show to the rest of our audience :) If for any reason you would like us to remove this image, please contact allthatluxuryy@gmail.com

 

1. How do I send in my song choice?

At checkout, there is a notes section at the bottom that allows you to type additional comments. Write your song there and I will be able to see it!

 

2. What if I want a different image than the album cover art?

In the same notes section at checkout, you can write that you would like a custom image with your song. Make sure to include a reachable email address, that way I can contact you so you can send the image you would like!

 

3. Does the keychain play music?

Nope! It is only the image.

 

4. When will I get my keychain?

Please allow at least 1-2 weeks for shipping/arrival. Each item is handmade for each custom design so I appreciate your patience :)

 

5. What is the status of my order?

Once you purchase, you will receive a confirmation email. Once your order has shipped, you will receive an email with the tracking information, which you can use our Track Your Order page to see your order's status.  

 

6. Can I change my order?

If your item has not been shipped, you can contact us at allthatluxuryy@gmail.com to change it. If it has been shipped, it can not be changed. 

 

7. Do you ship internationally?

Unless there are restrictions to ship to the country from the U.S., I am able to ship internationally. The price for shipping is $16.99. Also, please be aware of any fees that your country may charge in order to receive the product. These fees are your responsibility. 

 

8. How does the alarm work?

Attached is an image that shows how to work the alarm keychain

 

9. How does the knife keychain work?

The knife is simply pulled out when needed and shown below is the approximate length. Can easily can be inserted back in :)